Guarantee & Returns Policy

Should you need to return an item, please contact Customer Service by phone

or email (order@cefiro.ca)  to request an RMA. Your RMA number helps us track your return andensures it’s processed according to your wish .

All returns must be shipped freight prepaid, with our RMA visibly written on the mailing label. Please enclose: a copy of the original Packing Slip or Invoice as well as the completed Return Information Form.

 All returns must be in resalable condition. Inner packing, if any, must remain unopened and
manufacturers' packing must be unopened and free of any markings, labels, etc. 

Defective products must be reported within 90 days of the invoice date. If you receive a defective item, Cefiro can send you a replacement upon return of the defective merchandise. Please follow the instructions for returns.

Cefiro will issue a full refund for defective products (less shipping/handling charges) once the defective item has been received and inspected.

Cefiro. will send replacements at no additional cost for defective products. Please 

return the defective item using our pre-paid shipping label within 30 days to avoid additional charges (equal to the replacement cost).

• Packing Slip or Invoice
• Completed Return Information Form
• A picture showing the problem (very helpful)

To process your return, please contact Customer Service by phone or email  order@cefiro.ca to request a Return Merchandise Authorization (RMA) number. This should be written on the Return Information From, which needs to be included with the defective product.

The fastest way to exchange an item is to simply place a new order for the item you want and then return the unwanted item. Please submit an RMA request before returning the unwanted item.

Processed orders cannot be cancelled. The customer is responsible for all freight charges, a 15-20% restocking fee and all bankcard service fees on cancelled orders or refused deliveries.

All claims related to damaged merchandise or shipping shortages must be made within 5 days of receipt of merchandise. Cefiro is not responsible for lost or stolen shipments--our
delivery companies obtain proof of delivery